To return a Hill-Rom product, please contact the Customer Contact Center at 800-445-3730 for further instructions. Items can be returned 30-days from the date of purchase. Geographical differences may apply. Items must be un-used, unopened, and returned in original packaging. Hill-Rom charges a 15% re-stocking fee on returned items. The customer is responsible for paying return freight charges. Lamps, batteries, paper, disposable and single use products are not returnable.