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What is the warranty on all Hill-Rom® products?

All Hill-Rom products come with a standard limited warranty. Hill-Rom also offers extended warranties that are optional for additional cost. To view the warranty in its entirety, please view the Hill-Rom Limited Warranty

Where will my Hill-Rom® Home Care product be shipped from?

We offer free delivery and set-up for all our products that are delivered on the first floor of your residence. Our dedicated logistics team will work with you to ensure a smooth delivery to your home. Deliveries occur Monday through Friday, 8am–5pm.  Expedited shipping is available on all Hill-Rom products that are in stock and not custom ordered. You can receive an expedited shipping rate by contacting a patient advocate at 800-833-4291.

What forms of payment does Hill-Rom accept for Home Care purchases?

Hill-Rom accepts all major credit cards including VISA, American Express, Discover, and MasterCard. We also accept wire transfers, postal money orders, personal checks, and e-check.

What are the estimated delivery times for Hill-Rom® Home Care products?

Hill-Rom® Beds - Hill-Rom® medical beds arrive within 7-12 business days after order completion. Our beds ship via freight carrier, and are delivered direct to our local service center. You will receive a phone call from our logistics representative to schedule a date and time for our technician to deliver and “in-service” the medical bed.

Liko® Patient Lifts - Liko® patient lifts arrive within 5–7 business days after order completion. Our lifts ship via freight carrier or FedEx and are delivered direct to our local service center. You will receive a phone call from our logistics representative to schedule a date and time for our technician to deliver and “in-service” the lift.

Hill-Rom® Mattresses - Hill-Rom® mattresses arrive within 5–7 business days after order completion. Our mattresses ship via freight carrier or FedEx and are delivered direct to our local service center. You will receive a phone call from our logistics representative to schedule a date and time for our technician to deliver and “in-service” the mattress.

What are the shipping delivery methods for Hill-Rom® Home Care products?

We offer free delivery and set-up for all our products that are delivered on the first floor of your residence. Our dedicated logistics team will work with you to ensure a smooth delivery to your home. Deliveries occur Monday through Friday, 8am–5pm.  Expedited shipping is available on all Hill-Rom products that are in stock and not custom ordered. You can receive an expedited shipping rate by contacting a patient advocate at 800-833-4291.

If I own a Hill-Rom® product in my home, who should I call for repairs or technical support?

You can call 800-445-3730 and follow the appropriate prompts.

What is the Hill-Rom's Return Policy for Home Care equipment?

All cancellations which occur after placement into the home will be charged a 20% restocking fee, plus any shipping and handling fees associated with returning the product to a Hill-Rom facility. No cancellations will be accepted after 30 days from original placement into the home. There are no cancellations or returns on therapy surfaces or preventive mattresses that are not securely within the original packaging and undamaged.

Can Hill-Rom service my purchased equipment even after the warranty period ends?

Hill-Rom provides service on purchased products during and after the warranty period. We have service centers nationwide with well-trained and certified technicians. Hill-Rom offers free technical support, 24 hours a day, 7 days a week. The service work is performed Monday through Friday, 8am–5pm.

I am interested in purchasing a Hill-Rom® product for the home. How can I view Hill-Rom® products in person?

Hill-Rom has two Customer Experience Centers.  Customers can visit and view most of our product offerings. These are located in Batesville, IN and Irvine, CA. We also have local service centers where customers can view our products (limited product availability and by appointment only). Please contact a patient advocate at 800-833-4291 to schedule an appointment.