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Am I able to change my Hill-Rom order once it is placed?

Hill-Rom sales orders may be changed prior to shipment. For additional information or to make any changes, please contact your local Hill-Rom Account Sales Representative or contact our call center at 800-445-3730 and we will be happy to assist you. 

How do I purchase Hill-Rom® products?

To purchase Hill-Rom products for your hospital or facility, please contact Sales & Customer Service at (800) 445-3730.  To purchase products for the home, please contact our Home Care team at (800) 833-4291

Is there a VersaCare Bed REV F?

No. The manufacturing process skipped from REV E to REV G.

How accurate is the scale on VersaCare® Bed?

The scale system for the VersaCare Bed has an accuracy of 1% and an operating range of 0 lb to 500 lb (0 kg to 227 kg). The scale display and controls are located on the flip-up control pod on the head-end siderails. 

The scale is very sensitive. The weight reading will be most accurate if the bed is not touching anything. This includes the headwall, lines such as pendant controls, ventilators, or drainage bags. Anything that affects the weight on the bed even slightly will cause an incorrect weight to appear on the display. 

How do I determine pricing for Hill-Rom® Furniture products?

If you have an account established with Hill-Rom, you can obtain pricing by contacting Customer Service at 800-445-3730, option 1.  If you do not have an established account, please contact Customer Service at 800-445-3730, option 1.  You will then be put in contact with your Hill-Rom Sales Representative.

What does Hill-Rom recommend for sheet usage with our Surfaces?

Hill-Rom recommends using the least number of sheets possible to reduce interference with the surface performance. 

How do I select the right support surface for patients at risk for a pressure ulcer?

Surface selection should be based on patient risk factors for moisture and mobility. To help you choose the right surface for the right patient, Hill-Rom offers an interactive surface selection algorithm, based on consensus evidence from a JWOCN publication, which shows which beds fit under which JWOCN categories.  To access the algorithm, please contact a Hill-Rom representative.  You can contact Customer Service at 800-445-3730, option 1 to locate the sales representative in your area.  

For Surfaces and Mattresses, what is Controlled Release Technology?

Controlled Release™ technology enables automatic response to patient movement, creating custom pressure redistribution. As pressure changes, intake/output valves release displaced air to achieve a therapeutic low pressure balance.

How do I engage Intellidrive® XL Power Transport on the Compella™ Bariatric Bed?

On the Transport Pod, press green Transport control to lower the bed into transport position.  A single audible confirmation beep will sound and green indicator light will illuminate to confirm the bed has reached transport mode.  Next, set the green brake pedal to Steer.  A green indicator light will illuminate once brake pedal has been set to steer.  To move the bed, grip blue transport handles and depress green enable switches (push handles to move forward and pull handles to move backwards). 

What is the width of the Hill-Rom® Trauma Stretcher?

The Hill-Rom® Trauma Stretcher is 26” width.  If you are looking for a larger option, as an alternative, we would recommend the 30” width Hill-Rom Procedural Stretcher with the full length radiolucent deck option included in the configuration.

What type of Hill-Rom® Stretcher is most popular for Emergency Departments?

The Hill-Rom® Procedural Stretcher is the most popular Stretcher ordered by the Emergency Department, but Hill-Rom Trauma, OB/GYN, and Electric Stretchers are also commonly purchased. 

Which Hill-Rom stretchers include a scale option?

The scale option is available on the Hill-Rom® Procedural, Electric, and Trauma Stretchers.

Do Hill-Rom® Stretchers offer tuck-away siderails that enable zero gap for patient transfers?

With the exception of the economy Transport stretcher, all Hill-Rom® Stretcher feature OneStep® Tuck-Away siderails that fully tuck away under the deck creating a continuous surface for safe patient transfers. 

What features on the Hill-Rom® Procedural Stretcher allow for easy raising and lowering of head section?

With BackSaver Fowler® feature, let the patient's own weight help raise and lower the head, taking the load off your back. The Auto Contour mechanism also includes the BackSaver Fowler feature to help take the burden off your back.  

How do I keep my patient most comfortable on a Hill-Rom® Stretcher?

Patients are spending more time on stretchers, and as a result, the patient experience has become increasingly important. Protect your patients from discomfort with our suite of pressure redistribution surfaces: - AccuMax Quantum™ VPC Mattress, Tempur-Pedic® Mattress and Comfortline® Mattress