SmartCare™ Service

Hill-Rom

Protecting patients with proactive service solutions

Experience fewer interruptions and support enhanced patient care with our proactive approach to service.

Service Solutions Results

  • Assess risk early & often.
  • Improve patient safety.
  • Experience fewer interruptions in care.
  • Enhance product performance.
  • Reduce repair costs.
  • Support enhanced clinical outcomes.

Service Offerings 

Choose the best solution to protect your capital investments.

Extended Warranty: Protection plans are available at point of sale only for up to 90 days after product ship date. Coverage is available up to 3 years post standard 12-month warranty.

  • SmartCare™ Protection Service:
    Includes repair and parts.

  • SmartCare™ Protection+ Service:
    Includes repair, parts and PM (preventive maintenance).

Post Warranty: Prevention, Response and Complete plans are available post capital sale. Offerings range from PM only to full coverage to support your existing equipment needs.

  • SmartCare™ Prevention Service:
    Includes PM only.

  • SmartCare™ Response Service:
    Includes repair and parts.

  • SmartCare™ Complete Service:
    Includes repair, parts and PM.

Extended Warranty
Protect your new investment and save from the start with SmartCare™ Protection plans
  SmartCare™ Protection SmartCare™ Protection+
Available at
time of capital
purchase

Hill-Rom

Hill-Rom
Hill-Rom
certified
technicians

Hill-Rom

Hill-Rom

24/7 technical
support

Hill-Rom

Hill-Rom

24/7 online
documentation

Hill-Rom

Hill-Rom

Scheduled
PM
 
Hill-Rom

On-site repairs

Hill-Rom

Hill-Rom
OEM
replacement
parts

Hill-Rom

Hill-Rom
10% off
parts and
fee-for-service

Hill-Rom

Hill-Rom
Post Warranty
Proactively maintain your existing assets with SmartCare™ Prevention, Response and Complete plans
  SmartCare™ Prevention SmartCare™ Response SmartCare™ Complete
Available at
time of capital
purchase

Hill

 

 
Hill-Rom
certified
technicians

Hill

Hill-Rom

Hill-Rom

24/7 technical
support

Hill

Hill-Rom

Hill-Rom

24/7 online
documentation

Hill

Hill-Rom

Hill-Rom

Scheduled
PM

Hill
 
Hill-Rom

On-site repairs
 
Hill-Rom

Hill-Rom
OEM
replacement
parts

Hill

Hill-Rom

Hill-Rom
10% off
parts and
fee-for-service

Hill

Hill-Rom

Hill-Rom

 Contact your Hill‑Rom representative today or call (800) 445-3720.


191550 Rev 5