How Can I Help You?

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Am I able to change my Hill-Rom order once it is placed?

Hill-Rom sales orders may be changed prior to shipment. For additional information or to make any changes, please contact your local Hill-Rom Account Sales Representative or contact our call center at 800-445-3730 and we will be happy to assist you. 

How do I purchase Hill-Rom® products?

To purchase Hill-Rom products for your hospital or facility, please contact Sales & Customer Service at (800) 445-3730.  To purchase products for the home, please contact our Home Care team at (800) 833-4291

How do I obtain a copy of a Hill-Rom invoice?

Please contact the Hill-Rom Contact Center at 800-445-3730 option 6 and we will be happy to assist you.

What is the Hill-Rom return policy?

To return a Hill-Rom product, please contact the Customer Contact Center at 800-445-3730 for further instructions. Items can be returned 30-days from the date of purchase. Geographical differences may apply. Items must be un-used, unopened, and returned in original packaging. Hill-Rom charges a 15% re-stocking fee on returned items. The customer is responsible for paying return freight charges. Lamps, batteries, paper, disposable and single use products are not returnable.

How do I obtain a packing slip of a Hill-Rom order?

Please contact the Hill-Rom Contact Center at 800-445-3730 and we will be happy to assist you.

How do I find my Hill-Rom Account Representative?

You can contact Customer Service at 800-445-3730, option 1 to locate the sales representative in your area.  Hours of operation are Monday through Friday 8am -6pm ET.

What are your normal hours of operation for Customer Service Support in the US?

Our Customer Support Representatives are ready to answer your questions from 8 am to 7 pm ET Monday through Thursday and.8 am to 6 pm EST on Friday.  

To reach us during normal business hours, please contact 800-445-3730. For after-hour inquiries you can call (800) 638-2546.

What is the Hill-Rom order cancellation policy?

Order Cancellation Policy: A customer may only cancel a purchase order if the customer provides written notice to Hill-Rom at least fourteen (14) days prior to the scheduled shipment date.

If a customer cancels an order, the customer agrees to pay Hill-Rom a cancellation fee of 15% of the net price for the cancelled products. No purchase orders may be cancelled after fourteen (14) days prior to the scheduled shipment date. Notwithstanding the above, cancellations will not be accepted on architectural products, workflow solutions and other communications products, and any customized products or special orders, except if mutually agreed on terms acceptable by both parties on a case by case basis.

How can I arrange a demonstration of a Hill-Rom® product?

Many of our products have an online training available. Search for your product or go directly to the product detail page to see what's available.

Or, if you are interested in a personal evaluation you can contact your local sales representative. If you don’t know your local sales representative please call our contact center at 800-445-3730 and we will be glad to put you in touch with your local representative.  

What is the Hill-Rom Federal Tax ID number?

The Hill-Rom Federal Tax ID number is:   35-1538921.