Hill-Rom's Privacy Policy

Hill-Rom Canada, Ltd. ("Hill-Rom”) operates the Hill-Rom.ca website (the "site"), which is hosted in the United States. At Hill-Rom, we respect the privacy of your personal information.  We want you to understand how we collect and use personal information when you visit our site, purchase products or services and otherwise interact with us. This Privacy Policy outlines what information we collect, how we use that information, what choices you have concerning how such information is used, and how the safeguards we have implemented to help protect your information. We encourage you to read our Privacy Policy carefully so you will understand our commitment to your privacy.

What is Personal Information? 

Personal information is information about an identifiable individual, such as name, address, telephone number, fax number, medical condition or other health related information, payment-related information, purchase history, e-mail address and other information relating to an individual.

How Do We Collect and Use Your Personal Information?

Products and Services: When you purchase one of our products or services, we collect personal information such as your name, contact information, medical condition or other health related information. We use this information to provide you with products and services that meet your needs. We also maintain a record of the products and services you receive from Hill-Rom. We use this record to provide you with on-going quality care and, if applicable, to comply with legal requirements. We may also use patient information on an aggregated basis to review our treatment and services, to evaluate the performance of our employees in providing services to you, and to better understand our customers and to improve our programs, products, services, and content.

Payment: We collect and use your payment-related information so that the products and services you receive from Hill-Rom may be billed to and payment may be collected from you, an insurance company, government agency or another third party.

Marketing Communications: From time to time, we may obtain your consent to contact you by mail, email or telephone about products and services offered by Hill-Rom that may be of interest to you. If you sign-up to receive these marketing offers, you can opt-out at any time by clicking on the unsubscribe link included in our marketing email communications or by contacting us as set out under Contact Us below. Please note that you may continue to receive certain types of non-marketing messages from us. 

Research: From time to time, we may request your consent to collect and use your personal information for research purposes. Your personal information will be collected and used in accordance with the notices we provide to you at the time we obtain your consent.

Customer Service: When you contact our Customer Service Department with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may retain this information to assist you in the future and to improve our customer service and product and service offerings. We may monitor and record our telephone conversations with you for training and quality assurance purposes. We will provide a notice to you at the beginning of any call that is being recorded. If you do not wish to have your call recorded, please let us know.

Feedback/Surveys: Some places on our site are intended for our patients, their families, and caregivers who are using our products. In these places, you may choose to submit information to us including ideas, feedback, suggestions or other information about your use of our products and services, to update your contact or insurance information, or to complete a survey. We use this information to help us understand our customers and to enhance our customer service and product and service offerings. The information obtained through our surveys is used in an aggregated, non-personally identifiable form. Please ensure that you do not submit personal information of third parties unless you have obtained their consent to do so.

Employment: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

To Whom Do We Disclose Your Personal Information?

We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

Individuals Involved in Your Care: With your consent, we may disclose your personal information to a family member, other relative or close personal friend or any other person identified by you who is involved in your medical care or payment for your medical care. If we make such disclosure, we will only provide the personal information that is directly related to such person’s involvement with your health care or payment for your health care. We also may make such a disclosure after your death, unless such disclosure is contrary to your expressed preference.

Payment for Your Care: With your consent, we may disclose certain information to your insurance company, publicly funded program or other third party in order to determine your eligibility for reimbursement and collect payment for your products and services.

Service Provider Arrangements:  We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to provide customer service (including our US-based call-centre), authorize and process payments, host our site, operate certain of its features, serve advertisements on our site, send email, SMS text messages or other communications, conduct customer research, manage and analyze data and our advertising effectiveness.

Your personal information may be maintained and processed by our affiliates and other third party service providers in the US or other jurisdictions and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with the laws of that jurisdiction. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

Legal/Compliance: We, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law. We may disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property. We may also disclose your personal information to a person who needs the information because of an emergency that threatens the life, health or security of an individual.

Health Oversight Activities: We may disclose personal information to a health oversight agency for activities authorized by applicable law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs and comply with applicable laws. We may also disclose information on an anonymized basis in order to meet adverse reaction reporting obligations under applicable law. Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Hill-Rom or as part of a corporate reorganization or stock sale or other change in corporate control.

Cookies, Interest-Based Advertising, and Additional Information about our Website

Visiting our Site

In general, you can visit our site without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our site and other related information such as page requests, browser type, operating system and average time spent on our site. We use this information to help us understand our site activity, and to monitor and improve our site.

Cookies, Tracer Tags & Web Beacons

Our site uses a technology called "cookies". A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.We use cookies to help us understand how you navigate the site, improve our site and provide better customer service.You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our site, you may not be able to take advantage of all of the features of our site.

Our site may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our site. These tracer tags are used to help us optimize and tailor our site for you and other future visitors to our site.

Interest-Based Advertising

We may use third parties to serve our advertisements on other websites. These companies may use cookies, tracer tags or web beacons to report certain information about your visits to our site and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you.

To find out more about the collection and use of information by these third parties for behavioral advertising purposes, or if you would like to opt-out of certain third-party cookies and make selections about what online advertisement you choose to receive, you can visit the Digital Advertising Alliance of Canada [hyperlink to www.youradchoices.ca/choices] website.

Links to Other Websites

This site may contain links to other web sites. We are not responsible for the privacy practices of web sites to which our site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

Access and Correction

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing  to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

To keep personal information you provide to us accurate, current, and complete, please contact us as specified below and we will take appropriate steps to update or correct such information in our possession, or to delete you from our contact list.


We have implemented reasonable administrative, technical and physical measures in an effort to protect your personal information from loss, theft, misuse, unauthorized access, use, disclosure, alteration, or destruction.  We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.


This site is not intended for children under the age of 13. We do not knowingly collect information from site visitors in this age group, nor do we knowingly allow children under the age of 13 to register with us, order our products, communicate with us, or to use any of our online services. Any visitor to this site under the age of 13 should ask an adult to contact us rather than contacting us directly.

Changes to this Privacy Policy

We may update or modify this Privacy Policy periodically to reflect changes to our personal information practices. If this Privacy Policy changes, we will post the revised policy on this site. Any such change will be effective immediately upon posting. However, your personal information will be treated in accordance with the Privacy Policy in place at the time your personal information was collected, unless you otherwise consent.  This Privacy Policy was last modified on insert date.

Contact Us

Please contact our Canadian privacy designate if:

  • you have any questions or comments about this Privacy Policy,
  • you wish to access, update, and/or correct inaccuracies in your personal information, or
  • you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.

You may contact our Canadian privacy designate by email at kevin.coen1@hill-rom.com or by mail at the following address: 180 N Stetson Ave, Ste 4100, Chicago, IL 60601.